The guest continues to be in the current tier until the last day of the month until the check to downgrade actually happens (unless configured otherwise. Note: If a guest matches the criteria for tier downgrade in the beginning or middle of the month, the guest is not immediately downgraded. If the check identifies a guest for downgrade, the guest is downgraded based on the setting of Tier Downgrade.The guest can either be downgraded to the next lower tier or to a tier whose spend criteria the guest matches. For more information on validity period, see Creating Tiers. Only the guests who have gone past the validity period in a tier are checked for potential downgrade. For more information, see Step 8 of Configuring a Tiered Loyalty Program. If you have selected Allow by passing downgrade for direct enrollments, all guests who are enrolled directly into a tier are not subjected to a downgrade check. For more information, see Run downgrade check on the tier expiry of.
The check to downgrade takes place on the last day of every month (unless configured otherwise. For more information, see the Consider only Closed Invoices section of Configuring a Tiered Loyalty Program. However, if you specify the Tiered Loyalty program to consider closed invoices only, points are awarded as per the ratio of points eligible at each individual tier and not just the upgraded tier.
Points are awarded based on the accrual setting of upgraded tier. If the guest is eligible, the guest is upgraded to a higher tier whose spend criteria the guest matches. For more information on Qualification Period, see Configuring a Tiered Loyalty Program.
On the day a guest makes a monetary transaction, during the close of business, Zenoti runs a check to see if the guest is eligible to move to a higher tier based on the spend by the guest in the Qualification Period. In a Tiered Loyalty Program, based on the spend over a specified period, the guests are either upgraded or downgraded: Tier Upgrade
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